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Responsible Gaming

Safe and Balanced Gaming Habits

Responsible gaming is about enjoying our games without risking more than you can afford to lose. We encourage all players to set a budget and stick to it, ensuring that your gaming sessions are always fun and not financially damaging.

To maintain healthy gaming habits:

  • Set aside a specific amount for gaming each week or month
  • Prioritize essential expenses over discretionary ones like entertainment
  • Don't chase losses by betting more than you originally intended

Our platform is designed with responsible gaming in mind, providing tools to help you manage your budget and gameplay. You can adjust these settings anytime through "My Account" > "Safer Gambling".

Budget and Bankroll Management

Understanding the difference between a bankroll and a budget is key to maintaining healthy finances.

  • Your bankroll refers to the total amount of money available for gaming, including any winnings or losses.
  • Set aside only what you can afford in your weekly/monthly entertainment fund as your actual gaming budget

When managing your bankroll:

  • Divide it into manageable chunks, allocating specific amounts per session
  • Use our deposit limits tool (see below) to restrict excessive deposits

Deposit Limits and More

Setting responsible deposit, loss, wager, and session limits is crucial. You can adjust these settings anytime through "My Account" > "Safer Gambling".

Deposit Limits:

Restrict the maximum amount you can deposit in a specified period.

  • Daily: Limit your daily deposits
  • Weekly: Set weekly deposit caps
  • Monthly: Establish monthly deposit restrictions

To set up or modify deposit limits, navigate to "My Account" > "Deposit Limits", then select an option from our drop-down menu.

Loss and Wager Limits:

Restrict the amount you can lose or wager in a single session.

  • Loss limit prevents excessive loss
  • Wager limit sets maximum bets

To set up or modify these limits, follow the same path as deposit limits: "My Account" > "Deposit Limits".

Reality Checks and Time Reminders

Reality checks provide an overview of your gaming history to help maintain healthy habits. You can enable reality checks from "My Account" > "Safer Gambling".

Additionally:

  • Set up time reminders every 30, 60, or 90 minutes via our reality check settings
  • Take regular breaks using cooling-off periods (see below)

Cooling-Off Periods and Self-Exclusion

Our self-exclusion tools provide a secure way to step back from gaming. You can access them at "My Account" > "Safer Gambling".

Temporarily Self-Ejecting:

Lock yourself out for 24 hours, 48 hours, or 7 days (reversible after the cooling-off period)

  • Navigate to "My Account" > "Self-Exclusion"
  • Confirm your choice in a separate confirmation window

Permanently Excluding Yourself:

Remove access to our platform for up to 5 years or more.

  • Contact us through live chat, email, or phone with a self-exclusion request
  • Our team will guide you through the process and verify the details
  • Please note that permanent exclusion requests are reviewed separately

Account Verification and Age Restrictions

Age restrictions ensure only those over 18 (or applicable local age limit) can access our platform. For more information on responsible gaming at Caesars Palace, please review our Terms of Service and our FAQ page.

You must:

  • Verify your account through government-issued ID
  • Confirm you are not registered with any self-exclusion schemes

Our support team is available to assist in verifying or modifying your age.

Support for Vulnerable Players

We understand that gaming can be a vulnerable activity, and we strive to provide a safe environment for everyone. If you're feeling overwhelmed or struggling financially due to our platform's games:

  • Visit Gamblers Anonymous Ireland (GAI) – an invaluable support group dedicated to helping gamblers achieve recovery
  • Contact the HSE’s Problem Gambling Ireland service at 1800 788 421

Additionally, for confidential advice on your own gambling habits or those of someone close, consider contacting GamCare, our recommended external helpline.

Warning Signs and Support Organisations

Recognise the warning signs that may indicate a problem with gaming:

  • Feeling irritable when unable to gamble
  • Betting more than you can afford to lose
  • Spending excessive amounts on entertainment
  • Overdrawing funds from your account or getting into debt

If you (or someone close) is experiencing any of these symptoms, contact one of the support organisations mentioned above.

Responsible Bonus Usage

We encourage all users to responsibly utilise bonuses and rewards. Read our bonus terms carefully before claiming.

While using bonuses:

  • Understand bonus conditions such as wager requirements
  • Use bonus funds for entertainment purposes only, not to compensate losses or chase winning streaks

Please consider setting deposit limits when utilizing bonus promotions to maintain responsible gaming practices.

Safer Gambling Across All Platforms and Games

Responsible gambling applies across all our platforms: slots, live casino, sportsbook, promotional play. Our tools are available through "My Account" > "Safer Gambling".

Slots:

  • Set a maximum loss per session or over 24 hours
  • Utilize reality checks to monitor your progress and take breaks when needed

Live Casino:

  • Enable table limits to restrict the amount you can wager in live dealer games
  • Monitor losses with our reality check feature

Sportsbook:

  • Establish deposit limits for your sports bets
  • Prioritize essential expenses over discretionary ones like entertainment, considering potential winnings from betting as income

Mobile Gaming Awareness and Family/Device Protection Measures

When using mobile devices to access Caesars Palace:

  • Be mindful of excessive gaming on the go by setting responsible deposits, loss limits, or temporary self-exclusion tools

Protect your loved ones by:

  • Monitoring account activity together (if applicable)
  • Adjusting limits on multiple family accounts for shared bankrolls
  • Considering device blocking features (ask customer support about these)

Account Security and Player Protection

Your security is paramount to us. Take proactive steps towards maintaining the safety of our platform.

Device Authentication:

Enhance login protection by using Face ID, fingerprint authentication, or password managers on mobile devices.

Regular Password Changes:

Adjust your account credentials every 90 days (ask customer support about these)

Fairness and Licensing Compliance

Caesars Palace adheres strictly to international gaming regulations for a fair experience. Our licensing and operational practices are transparently disclosed across multiple pages of this website.

To maintain fairness, we employ reputable third-party auditors like eCOGRA who conduct regular security audits and monitor the randomness (RNG) in our games:

  • See Fair Play Report 2022
  • Access certification documents in "More" > "Certificate Information"

If you suspect any unfairness or issue during gameplay, please reach out to us directly for assistance.

Responsible gambling practices ensure a safe environment at Caesars Palace. Together with regulatory compliance and player protection measures, we strive to deliver the best experience possible while fostering healthy gaming habits throughout our community.